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E-commerce detail FAQ sheet
What programming language will
be used to create an e-commerce site ?
We use Perl, VBScript and Javascript
in most cases. Most of the sites will be developed using the leading
ASP (Active Server Pages) technology on an NT server with IIS. Active
Server Pages evolved from the former idc/htx method of database
connectivity. ASP is Microsoft's currently supported and recommended
platform for developing database- driven internet applications.
What about secure
transaction ?
A vital element in developing an
e-commerce application is ensuring that transaction data be kept
secure. If transaction data such as product prices, tax
calculations, etc. are passed through the application as hidden
variables, then these values are being exposed for manipulation to the
viewer. Prices and totals can actually be changed in the hidden form
elements and passed back as an order. Our web applications obtain
all transaction data from a backend products database, and all
processing is done on the server and is not exposed to the viewer.
Can momocha make changes to
an existing site ?
Yes, we can make changes to an existing
site. We can change a regular site into an e-commerce site that can
accept credit cards. We can also modify an e-commerce enabled site.
Can momocha add
more items to my e-commerce site or change the prices ?
Yes we can do that.
Will my site have
search capabilities ?
Yes our e-commerce sites will
have functionality that will enable users to browse products by
categories and by directly entering the item name into a search box. Are
your applications Year 2000 compliant ?
Although our applications use
2 digit date codes in its credit card related expiration date fields
the codes are consistent with the standards now in place in the credit
card processing industry. So yes they are Y2K compliant.
What server will my site be
hosted on ?
Most
of our e-commerce sites use ASP technology, which are best hosted on
an NT server with IIS. However, if our client requires us to host on a
UNIX server we can program accordingly.
What is an ODBC Connection?
An
ODBC connection is the system "mapping" that connects the
web application to the database connection tools on the server and
tells the database connection tools where to find the database.
What is an SSL Directory?
SSL
( Secure Sockets Layer ) is an encryption service that runs on the
server. It causes all communication back and forth between the
visitor's browser and the web to be sent in encrypted form. This is
important when transmitting credit card numbers across the internet.
Which database
will you be using ?
We use either MS Access or SQL
Server as our backend database for the sites we create. For most
e-commerce sites Access is more than adequate. However, sites which
are heavily shopped (i.e. 30 or more simultaneous users) need the
additional power of SQL database.
What if my site
was using Access and it starts getting really busy ?
We
can upgrade Access to SQL Server in that case.
Can momocha help me connect
my existing database to the web ?
Yes, we can.
How many products can I have
in my database?
Microsoft Access can support an unlimited number of products,
but if your product database contains 100,000 products or more, we recommend
upgrading to the SQL database.
How is the database secured?
Data is secured through the use of SSL and
password protection. Utilizing an SSL directory in your web store allows for
information such as credit card numbers to be sent in encrypted form. Password
protecting your store administration area is very important to keep your data
protected.
Can my online store support
discount pricing?
Yes you have a choice of multi-level, quantity based
pricing or one only price per product system.
Can my store have any way of
tracking my product inventory?
Yes that's possible.
How are Orders Processed?
The stores we build have full support for SSL in
the order process. Completed orders may be passed to the payment processor
for real-time transaction processing or automatically forwarded to the Store
Administrator for processing and fulfillment. Order confirmation is
automatically forwarded to the customer if a valid e-mail address is provided.
How do I receive notice of
sales placed at my web store?
Your online store will support e-mail confirmation of
sales. When a sale is finalized at your web store, the customer is
automatically sent a confirmation of the purchase. You can specify up
to two e-mail address to which an e-mail confirmation will be sent as well.
Can my web store generate
sales reports?
Your store will come fully configured for powerful store
reporting features including Order Summary by any selected date range, Order
Detail by Customer, Invoicing.
Can my customer's data
and order information be saved and retrieved by the customer when they return to
my web store?
Yes.
Your web store will utilize a cookie in
order to save customer data and order information. If the cookie feature is
activated, customers who have purchased at a web store before will find their
information on the order form has been saved as well as their previous order. In
order for the customer to retrieve their previous information, they will need to
visiting the site from the same computer as before.
How many different sales tax
rates can I apply?
You can apply as many different country sales tax rates as
you wish and as many state or province sales tax rates as you wish. You can have
non-taxable products as well.
Can I price my products in
any national currency I choose?
Yes
your store can support any currency supported by the web
server. Most NT servers support all Windows currencies.
Does StoreFront interface
with any accounting software such as QuickBooks® or PeachTree®?
At this time, your
store will not have the ability to import
data directly into any accounting software packages. However you can use the capabilities of Microsoft Access to import
the your database information into your accounting records.
Do I have to use an on-line
payment processing service ?
No. Utilizing real-time credit card processing is up to the
store administrator. Your store could have support for e-mailed orders directly to
you or use of e-checks.
Which payment processing
services can I use with ?
We
like to deal with CyberCash, AuthorizeNet, PC
Authorize, Signio, Charge
Solutions, Approve.Net, The Processing Network,
and Link Point payment
processing systems. If your payment processor is not on the
above list, we can still use it - a little extra work might be needed in that
case.
How is shipping calculated?
We
provide three methods for determining
shipping costs. They are as follows:
Value Based Rates - This option
allows you to assign shipping costs based on the total price of the
order.
UPS Based Rates - This allows you to support up to 11 different UPS shipping methods.
Product Based Rates - You may
assign each specific product a unique, quantity based shipping cost. When a
customer purchases an item that has been assigned a 'Product Shipping' value
this value is added to the total shipping cost for that order.
How does the UPS shipping
calculator work?
The shipping is determined based on the
chosen shipping method, the weight of the product as well as the geographic
location of the shipper and the receiver. Then, through the use of the live
connection to UPS, the shipping cost is calculated and added to the order.
Can I calculate for other
shipping vendors such as Federal Express and USPS?
Yes,
that's possible with a little extra work.
Is
it possible to send routine e-mail
to my web store customers ?
Yes we can facilitate that.
Can my web store use
suggestive sales technique ?
Yes we can customize your web store to suggest
another product to a customer that complements a product he/she is in the
process of buying. For instance, if your customer has already placed a t-shirt
in the shopping cart, your store can suggest him/her a cap that goes with the
t-shirt.
If you have any other question regarding your
e-commerce site please feel free to write to us at ecom@momocha.com
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